16/03/22 - Service Update

As your local primary healthcare provider, we understand our responsibility to enable access to necessary healthcare, and in acknowledgement of recent feedback, we wish to clarify the services available by Chapelford Medical Centre. Appointments for these services can be booked directly via our reception team. 

Appointments we offer: 

  • GP 
  • Advanced Nurse Practitioner
  • Nurse
  • Health Care Assistant
  • First contact Physiotherapist
  • Clinical Pharmacist
  • Mental Health Practitioner
  • CBT Counsellor

We are proud to offer such a range of clinical appointments and we continue to review this in line with patient requirements. 

The practice has explored options to proactively keep on top of growing demand and avoid a crisis, from this we chose to diversify our workforce. This allows us to provide a greater number of appointments and offer more options for accessing care that will help us manage demand as it continues to increase. 

To acknowledge concerns relating to permanent clinical staffing, we are currently recruiting permanent GPs and a full time Advanced Nurse Practitioner, along with a healthcare assistant to improve the continuity of access at the practice, some of this resource will be specifically reserved for urgent same day cases. 

For further reassurance on accessing appointments, we have recently implemented a new signposting structure to take the pressure off the lines at 8am. The new structure allows us to prebook appointments, should that be required, and assess our patients needs to get them to the right clinician, quicker. For this structure to be a success please only call the surgery at 8am for urgent, same day appointments, any routine appointments can be made throughout the day and therefore you do not need to wait on the line at 8am. 

At Chapelford it is our main priority to provide a safe and effective service which meets our patients’ needs. We hope you can recognise that the surgery is doing its utmost to maintain standards and improve access in line with our obligations. We thank the patients that have raised their concerns with us and hope that our actions highlight that we are listening. 

Published on 4 April 2022