18/07/2022- GP Patient Survey 2022

In response to the recent published results of the GP survey 2022 we would like to provide assurance to all of our patients.

Chapelford Medical Centre is deeply disappointed by the recent outcome of the GP Patient Survey 2022. As a primary healthcare provider, Chapelford strives to deliver an excellent service to all of our patients, ensuring they receive safe and effective care whenever it is required. That is, and always will be, our top priority.

Chapelford has faced significant challenges over the last year, specifically with recruitment and staff retention. This has added immense pressure whilst continuing to manage the unprecedented demand driven by the ongoing pandemic. We recognise, understand, and empathise with the impact this had on overall patient experience.

The survey was completed at the start of 2022, and in March 2022, a new management team was appointed at Chapelford. Since then, there has been considerable improvements in the acknowledgement of patient feedback.

We have restructured our workforce and can confirm Chapelford now has a permanent clinical and fully staffed administrative team. This has improved access by 25% and ensures continuity of care, which we are confident will improve patient outcomes. We are pleased to say we have already received a positive response to changes.

For further assurance about the quality of care at Chapelford, the practice was inspected by the CQC in October 2021 and achieved a ‘Good’ overall rating. However, it is vital we continue to hear patient feedback in order to progress our quality improvement strategy. We always welcome the opportunity to reflect on the service we provide.

As a team we are continuously developing the practice and are excited about the ongoing changes. We will be sure to keep you updated via our website and Facebook pages so please keep an eye out!

If you wish to be involved in supporting the practice, providing patient insights and feedback on developments, we have a great Patient Participation Group. Please see the following page for more information:

Join our patient group

Thank you,

On behalf of the Chapelford Medical Centre Team

Published on 18 July 2022